About KeepGo (formerly iPhoneTrip)
KeepGo is the first International 3G Internet Provider.
We provide our customers with local and global data SIM cards, smartphones and internet devices (like MiFi or modems) for their destination country before they travel. In doing this we allow our customers to avoid expensive 3G roaming fees from their carrier and enjoy seamless internet connectivity. Everywhere.
KeepGo is committed to consistently delivering innovative solutions to our clients. Please feel free to contact us with any ideas, suggestions or questions.
KeepGo services are used by families, businesses, individuals, groups, schools, universities and many others who travel abroad.
KeepGo specializes in services for travelers who travel with smartphones, tablet computers or laptops. We have alliances with cellular carriers worldwide - to provide you with the most cost effective solutions. We have a unique expertise in creating software travel solutions for data devices to be used by individuals and businesses.
Our solutions bring Next Level travel experience to our clients using the latest roaming and smartphone technology available. We provide 24/7 customer support in the USA, Australia, Israel and other countries.
Our support is available 24/7 at:
· Email: support@KeepGo.com
· Phone (Toll free): 1-800-355-1118
· Live Chat: click the "On-line Chat" button on our website
Short answer: To save money and travel conveniently. That is what we call Travel Smart. If you decide to use 3G internet on your smartphone with your carrier, you will be charged outrageous prices for data use.
For example, in order to use the maps navigation abroad, your carrier will charge you $.015/KB, and iPhone easily downloads over 50Mb a day, making your total bill $750/ per day.
We think this is unacceptable. Using our services you pay only a fixed daily rental price and use 3G internet free, exactly as you do at home. Our rates are much cheaper than your carrier's roaming rates. So you can use GPS services with Maps, free VoIP phone calls, location based search engines, games, movies, and thousands of other useful applications - without paying any roaming fees.
We are the first company specializing in data SIM and smartphone rentals. Our service is better than the service offered by the classic rental companies, since we are not only providing you with a smartphone, but with full-fledged smartphone device and worldwide 3G internet access!
Unlike with other SIM rental companies, with KeepGo you do not have to buy a smartphone or make any kind of long term commitment.
With KeepGo there are no contracts, and no long term commitments required. You pay only for the period you rent a SIM card or smart device with us.
KeepGo service is specially designed to complete and enhance car rental trips. When you order our data SIM card, you can also be provided with a MiFi Wireless Hot-spot device, so all your car pals will enjoy 3G internet connection anywhere on the go.
In addition, you do not need to rent a GPS. This saves money on buying maps, tourist and attraction guides, or internet café access.
If your kids are bored in a museum line or on a flight, you can easily entertain them with smartphone or tablet computer. Hundreds of thousands of on-demand games and movies are available on-line and can be downloaded using KeepGo data SIM cards. If 3G connected, your children will signal you their location at any time, so that you can easily find them in an unknown place. And of course you can talk for free using VoIP apps during your vacation.
Yes, it is absolutely legal to rent and use SIM cards and phones from KeepGo. All our SIM cards and devices are legally purchased.
It is also absolutely legal to use rented SIM cards with your cell phone or tablet computer anywhere, while you have another contract with your domestic carrier.
It is absolutely legal to install any app from your iTunes Store on the rented iPhones and iPads.
About Smartphone, Tablet Computer and 3G Modem Rentals
iPhone is extremely user friendly and simple to operate. Even with absolutely zero experience with such a device you will master all the necessary skills to operate it within 5 minutes! Upon delivery we will provide an instruction email on the use of the iPhone and its applications.
We provide all the information in an instruction email.
Please follow these steps:
i. If you have your own iPhone, back it up using iTunes.
ii Set synchronization options on iTunes as you desire. We recommend setting it to “checked” and check everything you want to synchronize with the new iPhone.
iii. Connect rented iPhone to iTunes and restore all your content on it.
iv. Make sure you are logged into iTune's store and run synchronization. It will synchronize only the content available on your local computer.
v. If you wish to install our tested applications and shortcuts for your destination country, point your browser on your computer to the location specified in the instruction email and install the recommended application through iTunes. You can always install additional applications later in your destination country, while on the go.
vi. Determine the configuration of applications such as Facebook or Skype with your login and password. Make sure you have all your password information available while on the go. Read our recommendations so as to make sure all your passwords are secure and available when you need them.
If you want to get additional applications or songs you can do it using App Store on your rented iPhone.
You are required to check your Smartphone while at home during the first 12 hours after you receive it. If you encounter problems while on the road, please contact KeepGo by phone at +1-800-355-1118 or email us at support@KeepGo.com.
The only difference you'll feel upon replacing a SIM card is different cellular number. All your settings, contacts and apps will remain exactly as-is.
If you want a certain app pre-installed on your rented iPhone , please specify that during the checkout (use the comments box in the final order process stage) or contact us at support@KeepGo.com and we'll do our best supply the required apps.
Later you can always download other applications including games and songs to your iPhone. Just use App Store app on your rented iPhone.
Yes you can. You can either use your existing iTunes account or create a new one and install new applications before you travel. You can also install a new application while on the go using App Store on your rented iPhone.
There are 2 ways to do it:-
1. When you receive an iPhone from us, connect it to your computer and run iTunes. Synchronize the rented iPhone with your iTunes. It will install all your iTunes content on the rented iPhone. However it will remove any content preinstalled on this iPhone except for default Apple applications.
2. When you first receive an iPhone from us connect it to your computer, run iTunes and log into your account. Then disconnect the rented iPhone from your computer. Now it is configured with your iTunes account and when on the road you can just run Applications app or iTunes app from the rented iPhone and install anything you wish.
By default your iPhone order includes hard shield protector, USB data cable and USA wall charger
Yes. Please specify which accessory you want during the ordering process on the website (the accessories section, or the comments box) or over the phone.
We will email you your rented phone number* once the SIM card is activated.
* Not available on all data plans. If you require voice and/or sms capabilities, please contact our support team and we will assist you with the order process.
You can use a built in Maps application, which is very useful for navigating and locating all kinds of businesses and prominent locations near you. You can also use different GPS based application from our recommended lists. Please visit our blog for additional information: blog.KeepGo.com
Use Voice Over IP application like Skype, Google Voice, Viber, iCall or TruPhone for your destination country.
Make sure it is matched with your login and password.
It is very easy and convenient to use all your Google services (including Gmail) from the iPhone.
For more information contact support@KeepGo.com.
Yes, please specify your request during the checkout (use the comments box, during the final order process stage), and we will do our best to accommodate your request.
By default you receive standard Apple applications, i.e.:
Safari Web browser
You can contact us by a telephone or via email at support@KeepGo.com for any changes to your account. Please specify your order ID.
You can e-mail the KeepGo billing department at support@KeepGo.com or call us toll free at 1-800-355-1118
Itemized invoices are generated and sent to your email accounts once the chargeable call records have been sent by our International Carrier (Mobile Network Operator) partner and all charges are immediately posted to your pre-authorized credit card. All charges and calls made during the previous month will appear on this invoice; please note that the billing cycle will vary from country to country.
An authorization is different from a deposit because the funds are not actually taken from the account. Your bank will place a hold of funds against your credit card's available account balance. Once the authorization is released, the funds are then available to be used. Authorizations are automatically released when your credit card is charged after invoicing.
When you place your order on-line or over the phone your credit card will immediately be charged for the total number of days you used the iPhone (delivery days are not included), delivery cost and any optional hardware you have purchased. After that you will be invoiced within 30 days following your latest usage; at this time we will also bill your credit card and email you the usage for the period by cell number.
Contact KeepGo immediately at +1 858 373 5022 or support@KeepGo.com.
Yes. You have to notify us 24 hours in advance. Call +1 800 355 1118 or email us at support@KeepGo.com.
You order will be shipped to your shipping address. The latest you will receive your order is 24 business hours before your Departure Date. If your Departure Date is on Monday, the latest we will deliver the package is Friday.
Shipping and setup time is not included in your rental fees. You will only be charged for the days you have the rented iPhone in your possession or you have the rented SIM card activated.
Your courier tracking number will be sent in a separate email few days after you place an order. Please use this link to track your order: www.fedex.com/tracking.
All orders received by 3:00 pm Pacific Time.
We do not ship on Sundays and Holidays. Contact KeepGo support team for express shipping: +1 858 373 5022 or by mail: support@KeepGo.com
There is no need to return the SIM card back to us. Please dispose of it, used SIM card cannot be used once again.
To avoid late return fees, please send the rented Device within the following 24 business hours as soon as your rental period is over, using our pre-paid return label and our original packaging.
Please note that if you are unable to return the rented Device on time, you will be charged with the delay fees of $50 per day of delay.
If you lost our return label, please contact our customer service and we will email you a new label. Do not ship the package using your own labels.
Per-day Data Plan
We will send you notifications when ever you reach 75%, 90% and 100% of daily data allowance.
All orders are activated/reset at midnight CET (Central European Time).
Every new rental day automatically resets your allocated data allowance - so there is no data rollover from the previous day.
Quite a lot, actually.
• You can enjoy more than 10 hours of active GPS navigation (Google Maps or Waze)
• You can talk for 300 minutes over Internet with VoIP calls (Skype, Viber).
• You can view about 40 webpages
• You can stream internet radio for 3 hours
• You can send/read about 200 emails
• You can Video chat for 1 hour
• You can upload 50 photos to Social Networks (Facebook, MySpace)
Roaming & Dialing Instructions
Install VoIP application (like Skype, Viber or Fring) on your smartphone. Buy call credits for the application (from the application website). We do not sell VoIP call credits.
Using VoIP applications like Skype on your (rented) Smartphone, you may call a computer for free.
Making Calls and Sending Messages While Traveling:
Use the “+”, country code, and phone number.
Example: Hold the 0 (zero) key until the “+” sign appears, then enter the country code and phone number.
• Call to Italy from the United States: Dial + 39 (Country Code) 06 (City Code = Rome) 662 5555
• Calling the U.S. from France: Dial + 1(Country Code), 561.123.4567 (area code + phone number) to call back to the U.S.
You will have a dedicated international number with your SIM / rented phone*. Your contacts have to dial the number we will provide you with; they might be charged for long distance calling. People calling you from an international location must dial international access code, and the dedicated cellular number. You will receive the number and detailed instructions upon placing the order.
* Not available on all data plans.
Use the website below to find the number you need to dial an international call: http://www.countrycodes.com
The voice roaming cost is dependent on your destination. For the latest KeepGo voice rates, please visit: http://www.KeepGo.com/files/pdf/VoiceTariff.pdf.
Note: Prices are used for both incoming and outgoing calls and texts.
With KeepGo's iPhones and SIM cards, the settings for international data roaming should be in the “ON” position. If your settings are in the “Off” position, please turn it ON.
• For iPhone: To turn data roaming “On/Off” tap on Settings>General >Network >Data Roaming. Please ignore the “roaming charges” warning message.
We do not provide Texts with our SIM cards. Use Skype, Viber or WhatsApp - it's completely free if sent over the internet !
3G is the wireless network standard for voice and data.
Using data while roaming internationally is for free.
We have a coverage agreements with network carriers in more than 186+ countries.
Please see the map below (for reference purposes only).
GSM world coverage map 2012
About SIM card rentals
A subscriber identity module (SIM) on a removable SIM card securely stores the service-subscriber key (IMSI) used to identify a subscriber on mobile telephony devices (such as computers and mobile phones). The SIM card allows users to change phones by simply removing the SIM card from one mobile phone and inserting it into another mobile phone or broadband telephony device.
A SIM card contains its unique serial number, international unique number of the mobile user (IMSI), security authentication and ciphering information, temporary information related to the local network (also temporary local id that has been issued to the user), a list of the services the user has access to and two passwords (PIN for usual use and PUK for unlocking).
Replacing a SIM card is completely legal.
Replacing a SIM card varies from device to device. Usually you open up the back of your phone and your SIM card is being held in a holder, sometimes you may have to remove the battery if it's in the way. You take that sim card out and put in the rented one.
Sometimes phones take a minute or two to load with the new sim card.
1. Locate the SIM card holder on your iPhone. On the top of your phone, there are 3 ports. One is for headsets, one is the power switch and the longer, oval one in the middle is where your SIM card is stored. Note the little hole at one end of this panel.
2. Unfold a paper clip and insert the end of it into the hole in your SIM card panel. Once you insert it, the panel pops out of place and you can fully remove the tray holding the SIM card from your iPhone.
3. Remove your SIM card and replace it with a rented one. The tray is designed to hold your SIM card in a specific direction, so you can't insert it incorrectly. Reinsert the tray holding the new SIM card into your iPhone, and slide it in until the panel is flush with the outside of your iPhone.
NEVER USE FORCE TO INSERT THE TRAY BACK!
The SIM can be used with various models and devices. Please contact KeepGo support team to check if our SIM cards can be used with your smartphone model.
Only designated At&t SIM cards will work with your locked At&t device. To ensure that your locked iPhone will work with our SIM cards, please select "World" as your destination and pick "AT&T Data Only SIM" Please contact us for additional information.
At&t began unlocking users' iPhones on April 8th, 2012. A user who is in good standing and is out of contract is able to contact At&t's technical support team, and ask for their iPhone to be unlocked.
For more information regarding unlocking At&t devices, please go to At&t's online support page - http://www.att.com/esupport/main.jsp?cv=820.
No. Our iPhones are locked on KeepGo SIM cards. Only our SIM cards can be used with our iPhones.
Nothing. The only difference you'll feel upon replacing a SIM card is different cellular number*. All your settings, contacts and apps will remain exactly as with your original SIM card.
* Not available on all data plans
We will email you your rented SIM number once the chip is activated*.
* Not available on all data plans
On some SIM cards you will usually need to enter the PIN number on startup.
Regardless, please save both numbers (PIN + SuperPIN) in case you are prompted to enter them.
Our SIM cards may have various country codes and numbers*. Please contact our support for additional details.
* Not available on all data plans
A phone number is assigned only when you elect to include voice services.
Our microSIM cards can be used with iPad devices and cellular modems. Our SIM cards can be used with any smartphone or tablet PC.
Go to "Settings" -> "General" -> "Profile" -> click "Remove" -> confirm the remove.
In order to use our chip with iPad or cellular modem device, you have to change device’s APN settings.
• To automatically change the APN settings on an iPad or an iPhone:
Please log-in to your personal account on our website from your iPad/iPhone Safari Browser (Wi-Fi connection is required) at: http://www.KeepGo.com/account/
• Click the “APN Install” link on the left hand side
• Click the "Configure device" button in the right hand side
• Please follow the configuration process through completeion
We are not providing tethering/hotspot feature with our SIM cards.
We are providing coverage on the following Cruise Ships:
Aida Cruises - Aura, Bella, Blu, Cara, Diva, Luna, Sol, Vita
Azamara Club Cruises - Journey, Quest
Carnival Cruise Lines - Breeze, Conquest, Destiny, Dream, Ecstasy, Elation, Fantasy, Fascination, Freedom, Glory, Imagination, Inspiration, Legend, Liberty, Magic, Miracle, Paradise, Pride, Sensation, Spirit, Splendor, Triumph, Valor, Victory
Celebration Cruise Line - Bahamas Celebration
Celebrity Cruise Lines - Century, Constellation, Eclipse, Equinox, Infinity, Millennium, Solstice, Summit
Celtic Link Ferries - Celtic Horizon
Color Line Cruises - Fantasy, Magic, Superspeed I, Superspeed II
Corsica Ferries/ Sardinia Ferrie - Corsica Victoria, Mega Express I, Mega Express II, Mega Express III, Mega Express IV, Mega Express V, Mega Smeralda, Sardinia Regina
CTN Tunisia Ferries - Ferries Carthage, Ferries Habib
Costa Cruises - Fascinosa, Fortuna, NeoRomantica
Crystal Cruises - Serenity, Symphony
Cunard Line Cruises - Queen Elizabeth, Queen Mary 2, Queen Victoria
DFDS Seaways - Crown of Scandinavia, Dana Sirena, Delft Seaways, Dover Seaways, Dunkerque Seaways, Kaunas, King Seaways, Lisco Maxima, Lisco Optima, Lisco Patria, Liverpool Seaways, Pearl Seaways, Princess Seaways, Regina Seaways
Disney Cruise Line - Dream, Fantasy, Magic, Wonder
ENTMV Algerie Ferries - Algerie Ferries Tariq Ibn Ziyad, ENTMV Algerie Ferries El Djazair II, ENTMV Algerie Ferries Tassilli II
Fjordline Cruises - Bergensfjord, Fjordline Express
Fred.Olsen Cruise Lines - Balmoral, Black Watch, Boudicca, Braemar
Grand Navi Veloci Cruises - Cartour Beta, Zeus Palace
Grimaldi Lines Cruises - Barcelona, Roma, Florencia
HKS - Bremen Cruises Astor
Hanza Cruises - Delphin
Hapag - Lloyd Cruises Columbus 2
Holland America Line - ms Amsterdam, ms Eurodam, ms Maasdam, ms Nieuw Amsterdam, ms Noordam, ms Oosterdam, ms Prinsendam, ms Rotterdam, ms Ryndam, ms Statendam, ms Veendam, ms Volendam, ms Westerdam, ms Zaandam, ms Zuiderdam
Institute for Shipboard Education - MV Explorer
Irish Ferries - Isle of Inishmore, Jonathan Swift, Oscar Wilde, Ulysses
Japan Grace - Peace Boat
LD Lines Ferries - Norman Spirit
Louis Cruises - Calypso, Majesty, Thompson Destiny, Thompson Spirit
Mano Maritime Cruises - Golden Iris
Norwegian Cruise Lines - Dawn, Epic, Gem, Jade, Jewel, Pearl, Sky, Spirit, Star, Sun
Ocean Star Cruises - Pacific
Oceania Cruises - Marina, Nautica, Regatta, Riviera
P&O Cruises - Adonia, Arcadia, Aurora, Azura, Oceana, Oriana, Ventura
Paul Gauguin Cruises - Paul Gauguin
Phoenix Reisen Cruises - Albatros, Artania
Polferries - Scandinavia, Wawel
Princess Cruises - Caribbean Princess, Coral Princess, Crown Princess, Dawn Princess, Diamond Princess, Emerald Princess, Golden Princess, Grand Princess, Island Princess, Ocean Princess, Pacific Princess, Ruby Princess, Sapphire Princess, Sea Princess, Star Princess, Sun Princess
Pullmantur Cruises - Empress, Pacific Dream, Sovereign
Quail Cruises - Gemini
Regent Seven Seas Cruises - Seven Seas Mariner, Seven Seas Navigator, Seven Seas Voyager
Royal Caribbean International - Adventure of the Sea, Allure of the Seas, Brilliance of the Seas, Enchantment of the Seas, Explorer of the Seas, Freedom of the Seas, Grandeur of the Seas, Independence of the Seas, Jewel of the Seas, Legend of the Seas, Liberty of the Seas, Majesty of the Seas, Mariner of the Seas, Monarch of the Seas, Navigator of the Seas, Oasis of the Seas, Radiance of the Seas, Rhapsody of the Seas, Serenade of the Seas, Splendour of the Seas, Vision of the Seas, Voyager of the Seas
Silversea Cruises - Cloud, Prince Albert II, Shadow, Spirit, Whisper, Wind
Star Cruises - Aquarius, Gemini, Libra, Pisces, Virgo
Stena Line Cruises - Adventurer, Britannica, Carisma, Danica, Europe, Explorer, Germanica, Hollandica, Jutlandica, Nautica, Nordica, Saga, Scandinavica, Spirit, Vision, Trelleborg
TTT Lines Cruises - Partenope, Trinacria
TUI Cruise Line - TUI Mein Schiff 1, TUI Mein Schiff 2
TUI UK Cruises - TUI UK Cruises Escape
Visemar Di Navigazione - Visemar One
Voyages of Discovery - Discovery, Voyager
Windstar Cruises - Windsurf
Yachts of Seabourn - Legend, Pride, Quest, Sojourn, Spirit, Odyssey
Only GPRS internet access available at sea.
The SIM card is defected.
Please contact KeepGo and we'll ship you a replacement SIM card ASAP.
This can happen due to one of 3 reasons:
1. Your phone is locked for use with external SIM cards. Meaning, you will be unable to use your phone with SIM cards that do not belong to your native carrier. Please contact your carrier to unlock your device.
2. You are located in an area with no cellular coverage. Please change your location and restart your device.
3. Your device is set to be used with the wrong carrier. Please go to your settings menu and set "Carrier Selection" to "Automatic".
Your SIM card is not activated. Please contact the KeepGo support team and we'll activate your SIM card.
Roaming is restricted with your device.
Please go to your device's settings menu and set roaming for "On".
If you're trying to go online and you're getting the following message: "could not activate cellular data network. You are not subscribed to a cellular data service", means your APN setting are not correct/set.
You will need to set an APN(Access Point Name) that corresponds to the SIM KeepGo sent you.
To change the APN settings on your device, open the following site on your iPad or iPhone Safari Browser: apn.KeepGo.com (requires > Wi-Fi internet connection)
• Click “Automatically”
• Select carrier from the drop-down menu: “World - KeepGo” (default carrier)
• Click on “Install Profile” and install it on your iPad or iPhone device
For modems and other smartphones please change the APN settings manually:
Enter the following information: