Frequently Asked Questions – Keepgo
0 items
Get 300MB for free

Frequently Asked Questions


What is data roaming?

Data roaming occurs when you use data connection outside of your carrier's coverage. Your mobile network can make substantial charges for roaming outside of your network coverage zone and you may end up with an enormous bill without realizing it.

Why do I need an internet SIM card or a Mobile WiFi Hotspot?

Mobile WiFi Hotspot or data SIM card is a convenient and affordable way to have data connectivity for your phone, tablet or laptop. Purchasing a Keepgo internet SIM card is a much less expensive solution to connect to the web than roaming internationally on a network from your home country.

Can I just use Wi-Fi in a hotel or a cafe?

The most obvious way to minimize or eliminate those pesky data roaming fees is use only Wi-Fi Sure, especially now, when Wi-Fi hotspots became prevalent throughout Europe and Asia. Keep in mind that is not a foolproof method for many of us because our phone or tablet is often needed most while we are on a move, and not while we are sitting in an internet café or a hotel lobby (remember that most of the hotels still charge for Wi-Fi) It is important to mention that public Internet access is not secure and you are much more prone to identity theft when using public internet. You will be more protected by using a direct 3G connection to a local mobile provider with Keepgo internet card.


What is Mobile Hotspot?

Mobile Wi-Fi hotspot is a portable device that provide wireless mobile data connection with other devices (i.e. smartphone, laptop, tablet, portable gaming device, etc.). Mobile hotspots typically use mobile broadband service from cellular providers. It is a battery-powered credit card- sized device that broadcasts cellular signal which can be shared wirelessly by up to 10 devices.

What are the benefits of mobile Wi-Fi hotspot?

  • You can share data with your travel companions;
  • No configurations required;
  • Your original SIM card can be left in your phone, so that you can keep your number when abroad and make and receive regular voice calls*;
  • Allows you to share data even if you have an Apple device that doesn't support tethering (data sharing);
  • You can use our reliable and fairly priced solutions even if your phone is locked with your carrier;
  • When you ran out of data, you can refill your balance instantaneously. There's no need to purchase a new SIM.
*You might be charged by your home operator for making and receiving regular phone calls when abroad.

What is the difference between internet SIM card and Mobile Wi-Fi Hotspot?

Feature Mobile Hotspot Data SIM
Work with locked devices Yes No (works strictly with unlocked devices)
Requires to change APN and roaming settings on your device No Yes
Requires to change SIM on your device No Yes
Tethering (data sharing) compatibility Yes Yes (only for Android devices)
Keep your phone number abroad Yes Yes (additional app required)
Number of devices that can be connected via tethering option Up to 10 1-5 (depending on device and operator)
Wi-Fi signal range Approx. 10m/32ft N/A
Battery life 6 hours of usage
23 hours in standby mode (Wi-Fi disabled)

How does Mobile Hotspot work?

You will receive a brand new mobile WiFi hotspot pre-installed with our SIM card. By simply turning the device on you will gain access to fast 3G network around Europe and North/Latin Americas. You will then be able to simultaneously connect up to 10 devices (phones, tablets, laptops) to your network via active hotspot (as if you were using a regular wireless router at home)

Activation and Usage

How can I test the products before my departure?

With the introduction of Keepgo Rollover data, you no longer have to worry about your data expiration, hence you can easily test the service before your departure. Simply activate your SIM or Mobile Hotspot to test the service and make sure that your mobile internet runs smoothly. You may have to configure the APN settings on your mobile phone to activate your SIM. There is no need to change the settings on your Mobile Hotspot. You will be able to test the service in 64 countries covered by Keepgo.

How do I insert a SIM card into a smartphone device?

Follow this link for a detailed explanation.

How do I activate my SIM card?

Put it in your device. The SIM card is activated automatically on the first connection. Do not forget to enable "Data roaming" in the device settings. You will need to edit the APN settings in your device. Alternatively you may download the Keepgo app available on App Store and Google Play, which will change the settings automatically. Please change the APN for manual set up (no user name and password required).

Where can I find my SIM card serial number (ICCID)?

You will be able to locate the serial number of your SIM on:

  • Your SIM:
  • Your device:
    • For Apple devices: go to Settings > General > About;
    • For Android devices: go to Keepgo mobile app > Test connection. You can download the Keepgo app in the play store/app store.
  • On your Hotspot.

What does Keepgo SIM Adapter Kit include?


  • 1x Nano SIM to Standard SIM adapter
  • 1x Nano SIM to Micro SIM adapter
  • 1x Nano SIM prepaid with 1GB of mobile data
  • 1x SIM card eject tool

Nano SIM to Standard SIM adapter will convert a Nano sized SIM card into a Standard SIM card. No part must be bended or moved to insert the SIM into the adapter.

Can I receive money back if the SIM card was not used?

Yes! No questions asked! If you did not use the SIM card, you can send it back to our office and we will promptly issue a refund to the original method of payment. Please note that the all refunds are subject to a 10%processing fee. Shipping costs are non-refundable.

Can I get a micro or a nano SIM card?

Yes. You will receive a Nano SIM card with an adapter set for micro SIM and standard SIM sizes. If you prefer to have a micro SIM with no adapters, just leave us a note at the time of you purchase.

Can I use the SIM card with a Verizon iPhone?

Yes, you can.

Can I use the SIM card with an AT&T (or other provider's) locked phone?

No, you cannot use it with a locked phone. Please purchase a mobile WiFi hotspot in this case.

What kind of devices can I connect to my Keepgo WiFi hotspot?

You can connect any WiFi enabled device to your Keepgo WiFi hotspot.

How many devices can I connect to my Keepgo WiFi hotspot?

You can connect up to 10 devices.

How do I configure my Keepgo WiFi hotspot?

You do not need to configure your Keepgo Wi-Fi hotspot as It comes pre-configured with Keepgo APN settings. Just turn it on, and you are connected!

How do I edit the APN settings for my Keepgo SIM?

Please follow the steps below to edit the APN settings on your mobile device:

On an Android device:

  • Enter Settings - Mobile Networks - Access Point Name – New APN
  • In the input fields:
    • Name: Keepgo
    • APN:
    • Username: leave blank
    • Password: leave blank
  • Save the changes
  • Make “Keepgo” the default APN
  • Go to Settings - Mobile Networks - Data Roaming - ON

On an Apple device:

  • Open Safari Browser and go to
  • Go to Settings – General - Network - Data Roaming - ON
  • Make sure that the EU roaming option is switched OFF

Can I use the hotspot (tethering) option on my mobile device with Keepgo SIM card?

You can enable tethering (Internet sharing) on your Android device since tethering to Apple devices does not work in most countries. Alternatively you can use a mobile hotspot connect your devices to the internet in any location. Keep in mind that Mobile WiFi hotspot has a few advantages over tethering on your phone:

  • You spare your phone’s battery;
  • You can reliably tether multiple devices;
  • You can work for longer periods without drops or throttling.

How do I get notifications on my data usage with a Keepgo 1GB Internet SIM card?

You will be notified via text message and email (for Mobile Hotspot users ) when data usage on the SIM card exceeds 75% of the allocated balance. You will receive another text message/email, when the data usage reaches the 90% bar. If your phone does not support text messaging, you will be notified via email only.

Will I be able to make calls using Keepgo Internet SIM card?

With Keepgo Internet SIM card, you will be able to make calls using popular Voice over IP platforms like Skype, iCall, Viber or FaceTime.You will not be able to make regular phone calls.

How do I charge my WiFi Hotspot?

You may charge your WiFi hotspot by connecting it to a power outlet using the included cable and USB power adapter. Alternatively, you may connect it to a high-power USB 2.0 port using the included cable. A fully charged battery will last for about 6 hours with enabled WiFi or 300 hours in standby mode.

Data Balance

What is the initial balance on my data SIM?

Your SIM will come preloaded with 1GB (1,024 Mb) of mobile data.

How much is 1GB?

Firstly, it’s worth explaining what each measurement unit is worth:

  • Approximately 1,024 kilobytes (Kb) make up one megabyte (Mb).
  • The next measurement up is gigabyte (Gb), which is made up of 1,024 Mb.
  • 1GB Data Package is great for occasional users. To give you an idea of what a 1GB of mobile data might look like for typical use, please refer to below table.
Please note that these calculations are estimates only.
1GB (1024 MB) of Data Looks Like
Email 10000 text only emails
Voip Calls 700 minutes of Skype calls
Web Surfing Nearly 50 hours of web surfing (no videos)
GPS navigation 100 hours of GPS navigation
YouTube 27 X 5min of video clips
Social Media 2000 posts on social media outlets (with photos)

What causes unintentional data use and how do I prevent it?

Some of the most common Internet activities that can generate high data use are: prolonged video streaming session, online interactive gaming, movie/torrent downloads. Additionally, automatic system, mobile app and cloud updates, photo synchronization and in-browser video/audio auto streaming can consume your mobile data in the background. Learn more

Can I add credit to the SIM card?

Please use the following link to instantly refill your data balance online.

What are the refill prices? Do you have any special discounts?

Add more data to your Keepgo Lifetime SIM Card for as little as $39/GB:

Data package 1GB 3GB 5GB
Price $49 $117 $194
Price per 1GB $49 $39 $38.8
Best Choice!

Where can I check my current data balance?

You can check your data balance in your personal account or on the Refill page of the website. Alternatively you can check your balance on Keepgo App.

Will my Keepgo SIM card expire after usage?

No! The SIM card will not expire. You can use it for your future trips.

What is the validity period of my data credit?

Your data credit will be valid for 1 year from the moment of your last balance refill.


How far in advance should I order?

You can place your order any time prior to your departure, or even during your trip. We offer overnight delivery to all major destinations. Additionally we offer FREE shipping to 38 countries around the globe. Keep in mind that standard shipping methods may take around 14 days. Please refer to our Shipping Policy for more information.

Do you ship to my country?

Keepgo ships internationally with a few exceptions. Moreover, we offer free shipping to 38 countries around the globe. For more information please review our Shipping Policy.


Which countries are covered by the Keepgo service?

Keepgo provides service in the following 64 countries (listed alphabetically):

Argentina, Australia, Austria, Azores, Belgium, Brazil, Bulgaria, Canada, Canary Islands, Chile, China Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Gibraltar, Great Britain UK, Greece, Guatemala, Hawaii, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Mexico, Monaco, Netherlands, Nicaragua, Norway, Panama, Peru, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, Uruguay, USA, Vatican City, Venezuela.

Does Keepgo assure 100% coverage in the area I am traveling to?

Keepgo collaborates with the major operators worldwide to make sure that you receive the best connection available to you. Most of the largely populated areas have great cellular coverage and your mobile device and hotspot will work without any disruptions, however there is a number of factors that can prevent you from getting good mobile coverage .You may be able to get weak or no signal due to limitation in topography (the surroundings), network architecture (the location of cellular antennae) and capacity (the number of callers communicating in the area at given time). If you have concern regarding the coverage in the area you are traveling to, please get in touch with us in advance. Additionally you may visit Internet sites that list dead spots organized by service providers and location.

Please refer to the following link to check the local providers that Keepgo partners with.

Referral Program

How does Referral Program work?

All you have to do is create a personalized page in the Referral Portal and share you unique referral link via email, social media, and various forums (let your imagination fly) You will get 300 MB of free data whenever someone uses the link to buy their own Data SIM or Mobile Hotspot.

They will get 15% off their purchase.

Do referral codes only work with first time buyers?

No, there aren’t any restrictions on referral codes.

If you know someone who would like to purchase another SIM or Mobile Hotspot, send them your referral code to keep earning data.

Do I have to own a Keepgo product before joining the program?

Not necessarily. You can start advocating for Keepgo before purchasing your own Data SIM or Mobile Hotspot. You will get your referral award once you purchase a Keepgo product.

How do I know when someone uses my referral code?

When someone uses your referral code to purchase a Keepgo product, you'll be notified via email.  

You can also check your personalized referral tracker page to stay on top of your referral game.

My friend received their referral discount- where is my bonus?

Bonuses are credited in your account within 48 hours after your friend used your referral link to make their purchase.

Is there a limit on how many times I can share my referral link?

Of course not. There's no limit on how many times you can share your referral link, or how many times it can be used.

Give 15% and get 300MB, always. It's a win-win.

Will my free data credit ever expire?

Your free data will be valid for 1 year and for every 300 MB reward you receive, your data validity will be extended for another year.