Refund and Return Policy
  1. In KeepGo® we are so confident, that you will be 100% completely satisfied with our Services*, that we offer you an instant money back guarantee.
  2. If you are not satisfied with our services for any reason, you may cancel your order prior to your departure, and receive a full refund of your rental fees**. Just request the refund, no questions asked!
  3. After your Activation Date: If you are not satisfied with our services, you may request to cancel your connection and to receive a prorated refund for the: days, data or voice balance remaining till the date of your return according to the plan and product you have ordered.
  4. All cancellation and refund requests should be made via credit card or PayPall account owner only, and shall be effective upon receipt by KeepGo.com via email, fax or online chat assistant.
  5. Customer should contact KeepGo®, before submitting the refund request, so KeepGo® would try to solve the problem.
  6. KeepGo® will not refund shipment costs and 10% processing fees. In case and customer is experiencing technical difficulties, customers should try to resolve the problem together with KeepGo® support team, before applying for the refund. This policy does not apply to cellular services that have been terminated for violating KeepGo.com Terms & Conditions.

* Services – Mobile data and voice connectivity services only, not including any type of hardware.

** Keepgo refund policy does not apply on the hardware SOLD via one of Focus Mobile Inc web platforms (keepgo.com, store.keepgo.com etc). In case and Customer requests to return the purchased (not rented) device, the return should be made within 14 days after the device was received. The returned device should be in a new condition and in original package.