To ensure customer protection we offer Money Back Guarantee for our products and services. If you are not satisfied with the service, you may cancel your order and receive a refund anytime.
Simply submit in writing either via email or online chat your request to cancel the service and receive a refund. For hotspot orders we will provide a return authorization with an address to send back the hotspot. Cancellations and refunds may be subject to a 10% processing fees. Shipping costs are non-refundable.
Refund payments will be made to the same payment method (i.e. Credit Card or PayPal) that was used to make the initial purchase and be issued within 14 business days of receipt of the cancellation request or receipt of the hotspot.
The returned items must be in an unused condition and include the original box and/or packaging with all tags included. All returned items will be subject to inspection and approval by Keepgo.
In case you are experiencing technical difficulties please contact our customer support before applying for a refund.