These terms and conditions, as may be amended from time to time, apply to all KeepGo services directly or
indirectly (through distributors and affiliates) made available online, through any mobile device,
by email or by telephone. By accessing, browsing and using our website or any of our applications through
whatever platform (hereafter collectively referred to as the "Website") and/or by completing an order,
you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below and
the privacy statement.
Products and Services – any offer (rental or sell) offered on the Website.
Special offers through various business partners may incorporate additional or varied terms and conditions.
In such circumstances, those special terms and conditions will prevail.
KeepGo® is a registered trademark of Focus Mobile Inc.
©Focus Mobile Inc 2014 - All rights reserved
Focus Mobile Inc. (The Company or KeepGo) and Customer (the Customer) hereby agree to the following Terms
& Conditions, with respect to the provision by KeepGo to Customer of the wireless services and peripheral
equipment (the Services) which are described in this Terms and Conditions hereto and incorporated herein by reference.
If the Customer is an entity other than an individual, then the person accepting this Terms &
Conditions, represents and warrants that he/she has been properly authorized and empowered to
enter into the Agreement on behalf of such entity. A cancellation fee due to KeepGo refund policy
will be charged for any reservations canceled after order is processed.
- Delivery and Return* (*for Rental Equipment)
KeepGo will deliver ordered Equipment at its own risk to the Customer at the address designated by the Customer.
KeepGo will use reasonable efforts to deliver the ordered Equipment by the requested Shipping
Method but it shall not incur any liability to the Customer in the event of any delivery delay
caused by force majeure or other circumstances beyond its control.
The Customer will accept the Equipment upon the delivery. In case and the Customer fails to
accept the Equipment for any reason, the Customer shall be liable for the stated shipping and service charge in full.
The customer must return the Rental Equipment within 24 hours of the end of the rental period.
All of the Rental Equipment must be returned using the included pre-paid return label and the original packaging.
The customer will pay $50 per-day delay fee if the Rental Equipment is not returned on time.
The Customer will pay the Service Charges from the Activation Date until the end of the ordered
Period (Deactivation Date) or according to the prepaid balance for applicable products and
services, both of them start at 00:00 CET and end at 23:59 CET. The equipment and the Service
charges apply to full days and fractions thereof.
If applicable the Customer will pay the Call and Text Charges for all calls and texts made on the
Equipment after activation until it is deactivated or returned to and accepted by KeepGo or
received by one of its representatives. KeepGo may increase the Call and Text Charges as from
time to time. However, KeepGo will do its best to provide the Customer with reasonable notice of
any impending change as soon as it becomes practically possible.
The Customer shall be billed for each incoming, outgoing, completed,
uncompleted or attempted call in full minute increments, with partial minutes rounded to the next
full minute, in accordance with cellular billing practices. The Customer shall be billed for each
incoming, outgoing, completed, uncompleted or attempted text in full SMS increments,
in accordance with cellular billing practices.
The Customer is responsible for phone service, software applications and airtime charges and
applicable taxes during the entire period the Equipment is rented whether or not the Customer
personally makes the calls for which the charges are imposed.
KeepGo is entitled to bill the Customer, on a delayed basis, at any time after the Equipment has
been deactivated and/or returned, for any and all charges for which the Customer shall be
responsible pursuant hereto, whether or not KeepGo is aware of such charges at the time of the
deactivation and / or return of the Equipment. All charges and other amounts billed pursuant to
this Terms and Conditions are payable by the Customer at the end of Rental Period as set forth in
Section, or if not computed at the end of Rental Period, then upon demand given by KeepGo to the
All Rental Charges, the Call and Text Charges, the Software Charges and any other amounts due to
KeepGo under this Terms and Conditions are payable at the end of the Rental Period and KeepGo
shall be entitled to charge late fees on any overdue amounts. In no event will any late payment
charges exceed the highest lawful rate.
All prices as used in this agreement or in any of Company’s offers do not include any taxes.
In the event of any loss, damage, theft or disappearance of the Rental Equipment while on rental,
regardless of circumstances, the Customer shall pay KeepGo on demand,
the amount equivalent to the value of the Rental Equipment, less any deposit retained by KeepGo.
The Customer authorizes KeepGo to ask credit reporting agencies or trade references to furnish
employment and credit information, and the Customer consents KeepGo disclosure of credit
information to credit reporting agencies.
- Use of Equipment
Upon the delivery, KeepGo will provide an instruction leaflet on the use of the Equipment.
The Customer will use the Equipment in a careful and proper manner and in accordance with the
instructions and in no other manner.
The Customer agrees that he/she will not:
Effect any repairs or modifications to the Rental Equipment;
Remove or interfere with any certification markers affixed to the Equipment;
Deface or add to the Equipment;
Sublet or allow the use of the Equipment by any third party; or
Attempt to dispose of the Equipment or to grant any interest in the Equipment to any third party.
If the Equipment is not in working order when delivered or subsequently malfunctions then the
Customer will notify KeepGo immediately.
For rented Equipment, KeepGo will repair or replace the Equipment,
as soon as possible after KeepGo was notified of the problem by the Customer and the problem was
not solved by KeepGo support. KeepGo will provide the Customer with the same or similar Rental
Equipment (which shall constitute Rental Equipment for purposes of this Agreement) as soon as
possible for a period equivalent to the part of the Rental Period unexpired when the malfunction occurred.
Any equipment purchased from KeepGo should be in sole responsibility of the client. KeepGo does
not provides any warranty to the purchased Equipment, .According to KeepGo refund policy,
in case and Customer requests to return of the purchased (not rented) Equipment,
the return should be made within 14 days after the device was received by the Customer. The
returned device should be in a new condition and in original package. KeepGo will refund or
replace the purchased equipment.
KeepGo warrants that the Equipment will be in working order when delivered to the Customer but
cannot be responsible for the performance of the Equipment or the software applications or the
operation of the telephone network to which it is connected, it being acknowledged by the
Customer that Services may be temporarily interrupted delayed or otherwise limited due to a
variety of causes, including without limitation transmission limitations and by atmospheric and
other conditions, system capacity limitations and system and equipment failure.
KeepGo MAKES NO OTHER WARRANTIES, GUARANTEES OR REPRESENTATIONS, EITHER EXPRESS OR IMPLIED,
REGARDING ANY MATTER, INCLUDING WITHOUT LIMITATION, THE MERCHANTABILITY, ACCURACY, RELIABILITY,
CONDITION OR FITNESS FOR A PARTICULAR PURPOSE OF THE EQUIPMENT OR THE SOFTWARE APPLICATIONS OR
THE CELLULAR SERVICES FURNISHED UNDER THIS AGREEMENT. Subject to Section 8 the Customer shall be
solely responsible for and shall indemnify and hold harmless KeepGo against all claims,
demands and liability arising as a result of lease, possession use, condition,
operation or misuse of the Equipment or software applications or the cellular phone services
provided hereunder whether in breach of Section 5 or otherwise arising howsoever. KeepGo WILL IN
NO EVENT BE RESPONSIBLE NOR SHALL THE CUSTOMER MAKE ANY CLAIM AGAINST KeepGo FOR ANY LIABILITY,
CLAIM, LOSS, INJURY, DAMAGE OR EXPENSE OF ANY KIND (INCLUDING LOST PROFITS) WHETHER DIRECT,
INDIRECT OR CONSEQUENTIAL CAUSED BY THE EQUIPMENT OR THE FAILURE OF THE EQUIPMENT TO OPERATE
CORRECTLY OR AT ALL OR DELAY, FAULTINESS (SUCH AS DEGRADATION OF SERVICE) OR FAILURE OF THE
The Customer shall be liable to KeepGo for all expenses, including reasonable attorneys’ fees,
collection fees and court costs incurred in connection with any collection,
repossession or other action brought to enforce KeepGo’s rights under this Agreement.
KeepGo reserves the right to deactivate the Services at any time and without notice to the
Customer, in the event that KeepGo detects unusually high usage or possible fraud in accordance
with general operating practices and procedures in the cellular industry,
and KeepGo Fair Usage Policy and KeepGo shall have no liability whatsoever to the Customer for
KeepGo will not be responsible for any damage caused to customer’s mobile equipment by using KeepGo SIM cards.
- Theft & Loss Protection
Customer shall immediately notify KeepGo® of any theft, loss of or damage of the Equipment.
- Ownership of Rental Equipment
The Rental Equipment, including the transceiver and all accessories will at all times remain the
property of KeepGo. Apple, the Apple logo, iPod, and iTunes are trademarks of Apple Inc.,
registered in the U.S. and other countries. AT&T is a trademark of AT&T Inc. registered
in the U.S. iPhone is a trademark of Apple Inc. iTunes is for legal or right holder - authorized
copying only. KeepGo is not affiliated with or representing Apple, iPhone,
the "Apple" logo and any other product names, service names or logos of iPhone used,
quoted and/or referenced herein are trademarks or registered trademarks of Apple. The Customer
acquires no rights other than temporary use. During the Rental Period no service or part
replacements are authorized without written approval from KeepGo.
The Customer agrees that he/she has examined the Equipment and that the Equipment is in good
working order at the time of receipt.
Unless otherwise agreed with KeepGo the Customer shall return the Rental Equipment to KeepGo at
the designated return address at the end of the Rental Period in good working order and in the
same condition as when it was delivered to the Customer. The Customer shall return the Equipment
by comparable overnight courier and in accordance with shipping instructions provided by KeepGo
at time of delivery of the Equipment. Should the Customer return Rental Equipment using means
other than those specified in the instructions provided by KeepGo, rental and other charges will
continue, and the Customer will remain liable for any damage to Rental Equipment,
while the Equipment is in transit. Packages returned with any components or pieces missing from
the Rental Equipment will continue to be charged full rental until all such missing components or
pieces are returned or replacement value of the Equipment paid.
SIM cards do not require return shipping. All SIM cards should be physically destroyed (cut it
etc.) after the Customer decides to stop using KeepGo Services or at the end of Rental period.
Customer will be responsible for all the usage made on the Equipment while in Customer's
possession, including calls and texts made after the Deactivation Time.
Should the Customer
obtain use of the Equipment or Software Applications by any misrepresentation or fraudulent mean, or
tamper with the cellular Equipment meter, or
use the Equipment or Software Applications for any illegal or improper purpose, or in violation of applicable laws, or
otherwise commit a breach of these terms and conditions then KeepGo may,
at its option and in addition to other remedies available hereunder at law or in equity,
KeepGo may also terminate this Agreement without any liability whatsoever to the Customer in the
event that service is not available to KeepGo by a systems operator. No remedy of KeepGo shall be
exclusive of any other remedy whether provided herein or available at law or in equity,
but shall be cumulative with other remedies.
terminate this Agreement;
immediately terminate all services to the Customer, and
take immediate possession of the Equipment without being obliged to repay any portion of
the Rental Charges.
The Customer shall pay the manufacturer’s full retail price to KeepGo for any Equipment which is
damaged or not returned at the end of the Rental Period.
KeepGo has a right to terminate this agreement and require all the Equipment to be returned back
to its offices. The Equipment should be returned by the Customer no later than 1 week after he
received this request from KeepGo. KeepGo will compensate the Customer for any unused time period
according to its tariffs.
- Applicable Law
This Agreement shall be governed by the laws of the United States of America. In addition,
this Agreement is subject to applicable foreign laws and tariffs.
- Fair Usage Policy
All data plans (except GB2GO product) are subject to a fair use terms of 7000MB per month or
500MB per day*. If customer exceeds the 7000MB within 30 days or less,
KeepGo reserves the right to suspend, terminate, or restrict customer's data connection without
any compensation in customer's favor. *for plans with daily limits only
The headings in this Agreement are for convenience of reference only and shall not affect the
meaning or construction of the terms and conditions contained herein.
No waiver by KeepGo of any breach of this Agreement shall be considered as a waiver of any
subsequent breach of the same or any other provision hereof.
This Agreement cannot be assigned or transferred by the Customer,
nor can this Agreement be modified (or any provision waived or modified) except by written
instrument signed by KeepGo or its authorized agent. This Agreement constitutes the entire
agreement between KeepGo and the Customer; there are no other representations, conditions,
warranties, guarantees, or collateral agreements, express or implied, statutory or otherwise,
concerning the use or rental of the Equipment, other than as set forth herein.
KeepGo is not liable for any lack of privacy which may be experienced with regard to the Services
. KeepGo has the right to intercept and disclose transmissions in order to protect its rights or
© 2014 Focus Mobile Inc. All Rights Reserved.