How to change the APN settings on your mobile device | Keepgo

Changing the APN settings

1. Register an account and add your Line at MyAccount

Fill in your email address and create a password to be able to access your account from any device or browser. You can use the account to refill and to check your balance, see transaction history.

2. Insert the SIM into your mobile device

Your device must not be carrier locked. Make sure to use Micro or Standard adapters if necessary (adapters come in a package with a Keepgo SIM)

3. Configure the APN settings

On Android devices

  1. Go to Settings
  2. More / Network & Internet / Connections
  3. Mobile Networks
  4. Access Point Names
  5. Create a new APN profile as listed below
    APN: internet.keepgo.com
    Username and Password: leave blank
  6. Check if the Authentication type is set to NONE and Internet Protocol is set to IPv4 only. Leave other fields as-is.

On IOS devices

  1. Using available WiFi network open Safari browser on your device and go to: www.keepgo.com/apn
  2. Download the profile, it will install the APN automatically

You can also manually edit the APN

  1. Go to Settings
  2. Cellular/Mobile Data
  3. Cellular/Mobile Data Options
  4. Cellular/Mobile Network
  5. Add a new Profile as below
    APN: internet.keepgo.com
    Username and Password: leave blank

4. Activate Data Roaming

You will not be charged extra with this option ON

On Android devices

  1. Go to Settings
  2. More / Network & Internet / Connections
  3. Mobile Networks
  4. Data Roaming
  5. Turn it ON

On IOS devices

  1. Go to Settings
  2. Mobile Data
  3. Enable Data Roaming

On Windows Phone

  1. Go to Settings
  2. Cellular + SIM
  3. Data Roaming Options
  4. Roam

Settings may vary a little depending on the device’s model

How to insert Keepgo SIM card into your Smartphone*




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Samsung

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How to set Keepgo APN settings*

Android OS:

- Enter Settings ⇒ More ⇒ Mobile Networks ⇒ Access Point Names ⇒ New APN (From the button menu)

-Fill in fields: Name Keepgo APN: internet.keepgo.com Username: (leave blank) Password: (leave blank) and Save

- Click on the APN called "Keepgo" to make it default

- Enter Settings ⇒ More ⇒ Mobile Networks ⇒ Data Roaming -> ON

iOS (iPhone, iPad):

- Enter Settings ⇒ General ⇒ Network ⇒ Data Roaming ⇒ ON & EU Roaming ⇒ OFF

- Enter Settings ⇒ Cellular ⇒ Cellular Data Networks ⇒ Fill in fields:

- APN: internet.keepgo.com

- Username: (leave blank)

- Password: (leave blank)

Or:

Open the Safari browser and go to www.keepgo.com/apn

 

The instructions above are applicable for SIM only orders! If you have ordered Keepgo Mobile Hotspot, the router arrives ready for use so you DO NOT need to install the SIM or change any of the mobile hotspot settings