Hi Pedro,
Thank you for your feedback. We are sorry to hear about your experience with our product.
The Latin America section on our website displays different eSIMs with their specific coverage countries in Latin America. The eSIM purchased in this case was for the Specific Latin America USA and Puerto Rico, rather than your intended Latin American destination. We understand how this could have been misunderstood and appreciate your feedback.
Our support team resolved the issue by helping you transition to the correct eSIM and transferring the data from your original purchase to it, so your credit was not lost.
We’re sorry for the inconvenience and will continue working to make coverage details clearer during the purchase process.